1. Introduction

Welcome to the Solihull Music School website. By accessing and using this site, you agree to comply with and be bound by the following terms and conditions. If you disagree with any part of these terms, please refrain from using our website.

Definitions:

• "Solihull Music School," "us," or "we" refers to the owner of the website, whose registered office is located at The Barn Studios, Woodhouse Farm, Bickenhill Lane, Catherine-de-Barnes, Solihull, B92 0DJ.

• "You" refers to the user or viewer of our website.

2. Website Usage

The content of this website is for your general information and use only and is subject to change without notice. We do not warrant or guarantee the accuracy, timeliness, performance, completeness, or suitability of the information provided on this website. You acknowledge that any such information may contain inaccuracies or errors and that we exclude liability for these to the fullest extent permitted by law.

• Your use of any information or materials on this website is entirely at your own risk, and it is your responsibility to ensure that any products, services, or information meet your specific requirements.

• This website contains materials owned by or licensed to us, including but not limited to design, layout, appearance, and graphics. Reproduction is prohibited except in accordance with our copyright notice.

• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

• This website may include links to other websites for your convenience. These links do not signify our endorsement of those websites, and we are not responsible for their content.

• Your use of this website and any dispute arising from such use is subject to the laws of England, Northern Ireland, Scotland, and Wales.

3. Your Rights to Use the Site and Its Content

This site is for your personal use only. You may not distribute, exchange, modify, sell, or transmit any content from this site for any commercial purpose. Subject to your compliance with these terms, we grant you a non-exclusive, non-transferable, limited right to access and use this site. You agree not to interrupt or attempt to interrupt the operation of this site in any way.

4. Ownership of Content

All materials on this site, including audio, images, software, text, and video clips, are protected by copyright under international conventions and copyright laws. You may download one (1) copy of the content for your personal use at home. Any unauthorized use of the content may violate copyright laws, trademark laws, and civil and criminal statutes.

5. User-Generated Content

When using chatrooms, bulletin boards, or other user-supplied material areas, you agree not to post or transmit any materials that:

1. Interfere with anyone else's use of the site.

2. Are abusive, illegal, obscene, offensive, or threatening.

3. Encourage illegal activity.

4. Violate anyone's copyright or other property rights.

5. Interfere with the privacy of other users.

6. Contain harmful components like viruses.

7. Include false or misleading statements.

We may monitor or review these areas but are under no obligation to do so. We will remove any content that violates our policies and cooperate with law enforcement regarding illegal materials.

6. Billing and Fees

To simplify payments, the annual cost of lessons (44 lessons in total) will be spread over 12 equal monthly payments starting from September 2020.

• Monthly Fees:

  • Group Lessons: £70

  • 1-2-1 Lessons: £105

  • Mini Maestros: £35

All payments are due on the first of the month via our online portal. Payments will repeat automatically unless canceled with a minimum of 2 months’ notice as per your original Agreement/Enrolment Form.

Holiday Policy: The 44 lessons include breaks for 2 weeks at Christmas, 2 weeks at Easter, and 4 weeks in August, totaling 8 weeks of holiday per year. For students attending on Mondays, only 42 lessons will be provided due to bank holidays, with refunds issued for missed lessons.

7. Data Privacy and GDPR Compliance

We are committed to protecting your privacy and handling your personal data in compliance with GDPR. For more details on how we collect, use, and protect your information, please refer to our Privacy Policy.

8. Changes to Terms and Conditions

We may change these Terms and Conditions at any time without notice. Any changes will be effective immediately upon posting. Your continued use of this site after changes are posted constitutes your acceptance of those changes.

9. Contact Information

For questions or concerns regarding these Terms and Conditions or our practices, please contact us via email at [your-email@example.com] or by postal mail at our registered office.

10. General Provisions

These Terms and Conditions constitute the entire agreement between you and Solihull Music School regarding your use of the site. If any part of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

11. Discipline Procedure

At Solihull Music School, we believe in creating a positive and productive learning environment for all students. In each studio, we use a red and yellow card system to ensure that all students can benefit from their lessons without disruptive behavior affecting the group. Please review our discipline procedure carefully.

1. First Action for Disruptive Behaviors: Verbal Warning

   • If a student is disruptive during a lesson, the teacher will issue a verbal warning to the student, reminding them to focus and participate appropriately.

2. Second Action: Yellow Card Issued

   • If the student continues to be disruptive after the verbal warning, a yellow card will be issued. This means:

     • The teacher will turn off the student’s instrument or put away their drumsticks.

     • The student will sit quietly for 5 minutes.

     • After 5 minutes, the yellow card will be removed, and the student may resume the lesson. If the disruptive behavior continues, the next action will be enforced.

3. Third Action: Red Card Issued

   • If the student continues to be disruptive:

     • A red card will be given, and the student will be removed from the class.

     • The student must sit quietly in reception for 5 minutes and will be monitored by the receptionist.

     • After this time, the student may return to the studio and give the red card back to the teacher.

4. Fourth Action: Parent/Guardian Contact

   • If the disruptive behavior persists or escalates, a phone call will be made to the student’s parent or guardian, asking them to collect the student from the music school.

5. Record of Yellow and Red Cards

   • If a yellow or red card is given during a lesson, this will be noted on the student register for record-keeping and further monitoring if needed.

This procedure is designed to ensure that all students have the opportunity to learn and enjoy their lessons without disruption. We appreciate your understanding and cooperation in helping maintain a positive learning environment for all.